Deepen Relationships
With Every Interaction.

CM.com’s AI-powered engagement platform helps you engage customers through AI Agents, unified data, and real-time communication across marketing, service, and sales.

The Entire Customer Journey. One Platform.

AI That Works for You

From automation to insight — use built-in AI to understand, predict, and act. No code needed, just your goals.

One Platform. Every Channel.

Talk, serve, and sell through messaging, voice, email, and payments. Everything works together in one seamless platform designed to grow with your ambitions.

Secure by Design

Protected by top security standards, fully GDPR-compliant, and trusted by industries with the highest regulations worldwide.

TRUSTED BY BUSINESSES WORLDWIDE

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superprof
bmw group
bmw
mini cooper
coca cola
vivid
takeaway.com
cordaid
dominos
Understand Your Customers

Understand Your Customers

Every great relationship starts with understanding. CM.com connects your customer data from every touchpoint — from website visits to support chats and past purchases.

You get a clear, real-time view of who your customers are and what they care about, so you can engage with insight and empathy.

💡 See the full picture of every customer, without data silos.

Engage With Intelligence

Engage With Intelligence

Create conversational experiences, personalize interactions, and automate customer journeys using real-time data.

At the core is HALO, our Agentic AI engine. You can build your own AI Agents by simply describing what they need to do. No code needed, just natural language. These agents understand context, take initiative, and evolve with every interaction.

From idea to working AI agent — all by using your own words.

Connected Journeys

Turn Every Experience Into a Connected Journey

Your customers move freely across moments and channels — from a support question to a purchase, from a booking reminder to a personalized offer.

CM.com brings every interaction together into one seamless experience. Wherever the journey starts and wherever it continues, the context stays with it.

AI learns from every step, so each interaction feels more relevant, more helpful, and more natural than the one before.

🔁 Engagement that adapts: across channels, across moments, and with every customer.

One Platform to Break Silos and Build Better Customer Experiences

Marketing, commerce and service can’t work in isolation. CM.com unites teams, data, and channels to create connected customer journeys — across every touchpoint, in every moment.

AI Solutions Built for Your Industry

See all industries >

Retail & eCommerce

Retail & eCommerce

Send personal campaigns, real-time updates and offer smooth checkout on every channel.

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Financial Services

Financial Services

Automate communication, improve service and stay compliant in every customer interaction.

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Tech & Media

Tech & Media

Support users at scale, automate conversations and onboard faster without losing quality.

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Leisure & Travel

Leisure & Travel

Sell and scan tickets, share live updates and personalise every step from booking to entry.

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Here's What Our Customers Have To Say

Trusted Technology. Proven Performance.

Telecom, WhatsApp, Meta & Google integrations

In-house acquiring & payment processing

Compliance, ISO, and regulatory excellence

Recognized by Juniper as an industry leader

Intelligent automation across the entire platform

What Could CM.com Change for Your Team?

See what smarter engagement looks like

Book your personalized demo and discover how our AI-powered Engagement Platform helps you engage every customer — personally, efficiently and at scale.

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Why businesses choose CM.com:

✓ All channels and data in one place for seamless customer journeys

✓ Scalable engagement powered by AI and designed for humans

✓ Trusted by global brands, built for security and compliance

Start building better relationships with the platform made for meaningful moments.

Latest Articles

SR
Oct 20, 2025 • Payments

Shopper Recognition: Get to Know Your Customers Through Their Payment Data

Retailers are largely unaware of who their customers are, especially in brick-and-mortar stores. This is a problem. In a world dominated by data, retail faces an interesting challenge. How to inform strategy and decision making when the vast majority of shoppers choose to remain anonymous by avoiding joining loyalty programs?

3 types of AI
Oct 15, 2025 • AI

Unleashing the Power of AI: How Generative, Agentic, and Predictive AI Are Transforming Customer Experience

Artificial Intelligence (AI) has been in development for decades, but the way we use it today has changed dramatically. With the advent of ChatGPT and other applications, AI has suddenly become tangible for the general public. While it was previously used primarily for specific, often invisible applications (think fraud detection in banking or predictive maintenance in industry), it now actively assists in content creation, enhancing customer experiences, and streamlining processes. Within customer experience, three forms of AI are particularly relevant: generative, agentic, and predictive AI. In this article, we’ll break them down and explain how to leverage them effectively.

halo-insurance
Oct 10, 2025 • AI

From Claims to Customer Questions: How AI Agents Help Insurers

The insurance industry is known for its complex processes and heavy administrative load. Fragmented communication, outdated systems, and complicated policy conditions mean that finding the right information or processing changes often takes far longer than it should. AI agents can change that. They answer questions, pull real-time data from internal systems, and seamlessly trigger processes.

blog-halo-real-estate
Oct 02, 2025 • AI

AI Agents in Real Estate: Streamline Inquiries and Deliver a Better Buyer Experience

In today’s competitive global real estate market, agencies are flooded with inquiries on listed properties. Buyers expect instant answers about availability, pricing, and next steps — often outside office hours. For real estate agents, this creates a heavy workload: handling repetitive questions, scheduling viewings, and informing disappointed buyers when a property is already sold or oversubscribed. Without automation and smart workflows, agencies risk being overwhelmed, leading to frustrated buyers and missed opportunities for meaningful interactions. HALO, CM.com’s AI-powered engagement platform, helps real estate companies streamline these processes. AI agents work 24/7, provide human-like responses, and handle routine tasks instantly. This frees agents to focus on what matters most: building relationships and guiding serious buyers through the transaction.

Black Friday WhatsApp and RCS campaigns
Sep 30, 2025 • Messaging

Boost Black Friday Sales with WhatsApp and RCS

Black Friday stands out as one of the most anticipated shopping events of the year. Last year, Black Friday 2024, consumer spending reached US$ 74.4 billion, which is up 5% from 2023. And safe estimates suggest that online sales will grow another 3-6% this year. Time to jump into the holiday craze and strive for maximum exposure with high-impact messages. Be seen, be heard, and convert!

blog-rcs-coverage
Sep 25, 2025 • RCS

Reach Your Audience With Rich Messages That Convert

The fastest path to more conversions is maximizing reach - after all, customers can not buy your products or use your services if they haven't heard of you.

blog-ai-agents-live
Sep 23, 2025 • AI

How AI Agents Are About to Transform the Music and Events Industry

The live events industry - from sports matches to festivals and concerts - is under pressure. Fans demand more, technology evolves constantly, and internal teams are stretched thin. In this shifting landscape, AI agents aren't here to replace people, but to amplify them - bringing structure, speed, and clarity where it's needed most.

Implementation checklist for AI agents
Sep 23, 2025 • AI

Your AI Agent Implementation Checklist

AI agents aren’t just shaping the future they’re transforming how companies serve and connect with their customers right now. From answering service requests instantly, to guiding shoppers through a purchase, to spotting upsell opportunities in real time, the question is no longer if you should implement AI, but how quickly you can put it to work.

blog-picking-ai-platform
Sep 09, 2025 • HALO

From Selection to Success: How to Choose the Right AI Platform

An AI platform isn’t just another tool you purchase. It’s the foundation on which your organization operates and innovates. The choices you make today will shape how you work in the future. While you may start with just a few agents supporting specific use cases, over time more processes will be taken over by agents. That’s why it’s critical to ensure the foundation you lay now is cohesive, scalable, and backed by solid governance and compliance.

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