CM.com connects messaging, marketing, service, payments and events. All teams work from one customer profile instead of juggling integrations.
A CPaaS vendor gives you APIs but no software. A marketing cloud gives you campaigns but no payments. A payment service provider gives you transactions but no channels. CM.com is the only platform where your developer, your marketer, your service team, and your event operations all work from the same data layer; without a single integration headache between them.
Request a demoWhether you're a developer looking for APIs, a marketer building campaigns, a service team handling conversations, or an event organiser running a festival. There's a place on CM.com built exactly for you. It all connects.
By the time you rebuild for their channel, they're gone. One API for SMS, WhatsApp, RCS, Email, Instagram, Messenger, Viber, Line. Build once, reach everywhere. Meet customers where they already are, instantly.
Marketing software, service software, and AI agents that all read from the same Customer Data Platform. Your marketer sees the full conversation history before sending a campaign. Your service agent sees every past purchase before replying. HALO sees everything and acts on it autonomously, 24/7.
Accept payments online, in-store and at events. One platform, one dashboard, one payout. And because every transaction connects to the same customer profile, you actually know who is buying, where and how often. That is something a standalone payment service provider cannot give you.
From the moment someone buys a ticket to the moment they leave the venue. Ticketing, cashless payments, visitor communication, and pre- and post-event campaigns all in one platform. The data from your events feeds back into the same CDP your marketing team uses on Monday morning.
HALO is our AI agent platform, and the fastest way to see what CM.com can do. It connects to your systems, learns your business, and starts handling real customer interactions in days, not months. Just describe what you need, and HALO builds it. No coding required.
Discover HALOCRM, order management, helpdesk. HALO plugs into what you already have.
No coding. Tell HALO what your agents should do, and it builds them.
WhatsApp, email, voice, live chat. Same agent, every channel, from day one.
"We wanted more than just handling questions. We wanted to truly help customers, in their own language, at their own moment, without overloading our team."
Anne-Louise, Conversation Designer
SMS plays a crucial role in BMW's ConnectedDrive services. CM.com's global reach means BMW doesn't have to worry about which routing or mobile network to use; CM.com takes care of it with the SMS Gateway.
BMW
"CM.com felt like an extension of our team. They weren't just a technology partner, but truly invested in the success of the project and the fan experience."
Marloes Wesselink, Project Manager TeamNL Huis
"We were looking for a partner that could not only help us optimize our ticketing process, but could create a superior fan experience. With the innovative software and data insights of CM.com, we were able to optimize the entire fan journey."
Teun Verheij, Formula 1 Heineken Dutch Grand Prix
"We didn’t just want a chatbot on the side. We wanted an AI colleague we can understand and train ourselves, that fits into our systems and really supports both our customers and our team.”
Elles, Manager Jewelry Services & Customer Service
Companies running on the CM.com platform worldwide
Telecom, Meta & Google connections. Every channel, direct routes.
Ranked CPaaS Leader by Juniper Research. Four years in a row.
Building CX solutions. Complete customer journey in one platform.
GDPR compliant. ISO certificied. Licensed Payment Service Provider.
See how CM.com's AI-powered platform can help you deliver seamless experiences across every touchpoint.
Why businesses choose CM.com:
✓ All channels and data in one place for seamless customer journeys
✓ Scalable engagement powered by AI and designed for humans
✓ Trusted by global brands, built for security and compliance
Customer service teams are used to precise analytics. Average handle time, first contact resolution, CSAT scores, numbers that are clean, comparable, and easy to report on. AI agents change that dynamic in a fundamental way.
CM.com has reached a major milestone by becoming the first CPaaS platform in France to be directly HDS-certified. This certification shows CM.com’s ability to host and process sensitive health data in full compliance with French regulations. For healthcare organizations, handling sensitive data is no longer just a technical choice, it’s essential to using digital tools. Transactional messages, appointment reminders, medical notifications, or administrative communications all involve personal health information. Without a compliant framework, these uses can become legally risky, or even impossible. This is exactly where CM.com’s HDS certification makes a difference, positioning CM.com among the few providers capable of operating as a fully certified HDS platform without relying on third-party HDS hosting.
Do you send automated SMS or RCS to your customers? Then you need that traffic to be safe and smart. When you send codes at scale, you need to block fake traffic without stopping your real users. And of course, you don’t want to pay for messages that aren't real. We have just the thing for you: Static and Dynamic protection.
Does your business depend on high-volume email communication? Then you want that infrastructure to be reliable and fast. When it comes to sending millions of messages, you need performance, uptime, and control at scale. And of course, you don't want to break the bank either. We have just the thing for you: the Email Gateway API.
Europe is rolling out Wero – a modern, all-in-one digital payments solution supporting European payments sovereignty and simplify cross-border commerce. For Germany, France, Belgium and Luxembourg, Wero replaces some of their domestic payment methods. In The Netherlands, Wero will replace iDEAL, marking a major shift towards a unified European payments experience. So what does this mean for Dutch merchants and consumers? What can you expect and what are the key timelines to prepare for. Let’s take a look.
Customers are increasingly communicating through apps rather than traditional phone calls. That is why we are introducing an important expansion of HALO today: Voice Agents can now automatically handle incoming calls made through WhatsApp. We are also looking back at improvements we have added to HALO over the past months. Developments that bring voice and chat closer together and help organizations automate faster and more consistently.
The holiday season is almost here, and it comes with the perfect opportunity to connect with customers in a personal and meaningful way. Messaging channels like WhatsApp, RCS, and SMS can help you create an unforgettable customer experience this Christmas. In this blog, you’ll discover how these channels can boost satisfaction and drive sales during the busiest time of the year.
' Tis the season for conversational commerce - and CM.com can deliver the whole customer journey in one package! From getting your promotional material seen to facilitating payments within the conversation, and some post-purchase customer care to turn holiday shoppers into loyal fans of your brand.
More and more companies are rolling out AI agents that go far beyond generating content or answering simple questions. They handle customer requests, update systems, trigger workflows, and even complete transactions. This brings speed, efficiency, and relief from manual, repetitive work. But once AI starts doing instead of merely assisting, something fundamental shifts. You need more than clever technology. You need a clear way to stay in control of what it does, why it does it, and the limits within which it can operate. This is where AI governance comes in. Not as a tick-box compliance layer, but as a practical foundation that keeps AI predictable, explainable, and safe as it becomes more autonomous.
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